Frequently Asked Questions
Why don’t you give out prices on the website?
When you buy windows and doors you aren’t buying an off-the-shelf product – you are buying something that is made specifically for you and your requirements. All of our products are custom made to order and for your unique measurements giving you greater thermal efficiency. Prices include installation and removal of old frames and doors, unlike many other companies. That is why prices can’t be given out as standard because there is no such thing as a standard window. The price will vary greatly depending on the material you choose from UPVC windows to Aluminium windows and the size and specification of the windows required.
Do you charge for a home visit?
No unlike other companies who charge a survey fee, we offer free consultations to all our customers to discuss your home improvement requirements. Simply make an appointment with one of our home improvement specialists, there is absolutely no obligation to buy and we’ll visit your home at a time suitable for you. To make an appointment call Now.
Where are you located?
Our main headquarters are situated near Lancaster. However we have installation teams that operate out of Carlisle, Barrow In Furness, Penrith, Kendal, Blackburn, Lytham and Preston and cover their surrounding areas. We also operate nationwide for bespoke projects. We have recently refurbished our showroom at 198-200 Euston Road Morecambe LA4 5LE which has free parking to the rear of the shop in 1st Stop DIY. Please call if you are looking to pop in on 01524 903223 to arrange an appointment or to ensure that someone will be available to help you. We have a catalogue of reviews from our existing clients and brochures that offer you an insight into the products. At your free no obligation consultation, our fully trained advisor’s carry everything you could need to experience the product, from all the different colours available to full size working samples oof some of our products. All our products come specially made for your bespoke design and requirements.
Do you offer a Guarantee?
We offer 2 guarantees. Our first is that we give a full 10 year guarantee on all window and door frames, glass and hardware. This is also backed up through FENSA, our suppliers and an insurance backed guarantee supplied by Home Improvements Protection for your peace of mind.
Secondly we work with all of our customers to understand your unique home improvement requirements. Only then will we recommend and tailor our products and service to make sure they are exactly right for you.
This commitment to providing individually tailored quality is central to our business ethos. Because our options and designs are so vast, our costs are also worked out according to your exact requirements rather than giving standard prices. But you can rest assured that we have complete confidence that the costs we give you will not be matched by another home improvement company for the same level of quality.
In fact, if within seven days of placing your order, you find a lower price for products designed, made and installed to the same specifications and with the same guarantees, we will refund the difference.
Who manufactures your products?
We have spent the time researching the different products that are on offer and the different manufacturers so that you dont have too. All our products are manufactured to the highest possible standards from some of the industries most respected manufacturers. Our manufacturers have many years of customer satisfaction between them and are market leaders in their respected fields depending on what products you require. As you can see, we have cherry picked not only the best products, but also some of the best manufacturers for these products too!
How do we get a quote?
You can call us on 01524 903223 and arrange for our professionally trained advisor’s to visit you in the comfort of your own home where a free no obligation quotation will be provided and from there the choice is yours. Or you can use our contact us page. Contact us NOW for our latest offers!
Will there be disruption to my home?
We have highly trained installation teams who have an excellent reputation not for just fitting windows and doors but for also treating your home the way it deserves to be treated. Your home is precious to you and we pay great attention to detail. We ground sheet all areas, including from the front door to the working area. They finish off all surfaces inside and out (rendering, plastering etc.), clean, polish and vacuum all the rooms that have been touched. We clear any debris and old frames, doors etc from your home at no extra cost to you.
What about security?
If Security is your utmost concern and it goes without saying that we have this factor more than covered, but that doesn’t mean you have to sacrifice style, elegance and individuality with your PVCu or composite product. Call us for more details.
How Easy are your windows and doors to maintain
All the products that we offer have been designed with easy maintenance in mind and will look great with an occasional wipe down using warm soapy water. However our Timber ranges as this is a natural product, requires a little more looking after, but we offer industry leading guarantees against issues such as warping and decolouration for added peace of mind.
Payment Terms and Conditions
As we supply various different products, depending on what products you choose we have various payment terms in place. These range from a 25% to a 50% deposit on order and the rest either payable at completion or on release from the manufacturers. The windows and doors will remain the property of Jeffrey James Windows until the final payment has been made and the contract is paid in full as agreed from the outset.
Jeffrey James Windows Ltd is authorised and regulated by FENSA Registered Number: 36368 – We are also registered with HIP Registered Number: 000660
Company Registration Number: 09453927 – Company VAT Number: 242428913
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